FAQ

When will my order be delivered?

Orders placed before 13:30 Monday - Friday will be despatched that day. 90% of orders are delivered next day but we cannot guarantee this.

Can I collect my order?

Yes, Please select either Customer Pickup (Devizes) or Customer Pickup (Melksham) in the Shipping Method. We shall email you when your order is ready for collection. Devizes collection point is The Vaults, 28A St.John's St, Devizes, Wiltshire SN10 1BN. Melksham collection point is The Kennet and Avon Brewery, 34 Old Broughton Road, (Rear of Victoria Motors), Melksham, Wiltshire, SN12 8BX.

Can I track my order?

As soon as your order leaves our warehouse you’ll get an email. You can track your order by entering your consignment number here.

I wasn't in when the courier came?

Our couriers are authorised to leave in a safe place or with a neighbour and they will have left a card saying where it has been placed. If nowhere was suitable though, they’ll have taken it back to their depot and will reattempt delivery soon. If you want to arrange a specific day then you can do so by calling the number on the card.

I have a damaged/missing bottle?

Please get in touch via gfbsuk@gmail.com or 01225 707111 and we’ll refund any breakages. Ideally please check your box before the courier leaves and make a note on their paperwork.

Where do you deliver?

Currently we only deliver to the Zones A, B, C and D on the map below

What is the minimum order?

1 Case of 12 bottles is the minimum order and we currently only ship in multiples of 12 bottles. Delivery cost for a single case for most of the UK this is £7.50 thereafter delivery is free or reduced depending on where you live in.  So the more you order, the lower the cost of the beer!

I'm a brewer with a gluten free beer, Can you sell my beer?

We’d love to hear from you. Please contact us via gfbsuk@gmail.com or 01225 707111

How are these beers gluten free?

There are 2 ways to make a gluten free beer. Some beers are made with Non Gluten Containing Ingredients (NGCI) such as sourghum, maize, rice, buckwheat etc. The more modern method is to brew beer in the normal traditional way using barley and oats (generally not wheat) and use a process to reduce the gluten content to below 20 parts per million which is considered safe for 'most' people with intolerance to gluten. Most of the beers on this site are made by the latter method and therefore taste no different to the beer had it not had the gluten removed / reduced.

Can any of these beers make me ill?

We cannot give medical advice. Anyone with Coeliac Disease or intolerance to gluten should satisfy themselves with their intolerance level or seek the advice of a GP if unsure. Some people are intolerant to trace amounts of gluten and therefore cannot drink beer. We cannot be held responsible for any reaction caused from the products sold on this website but we do ask for certification before a beer is listed.